Does Your Company Have a Position Title with “Customer Success” In It?

  • Customer Success Manager (or Director or VP … you get the point)

  • Customer Service Manager (legit, but not on point)

  • Customer Account Manager (no points; read the question again)

  • Strategic Account Manager (whose strategy?)

  • Renewals Manager (minus one)

  • Customer References Manager (and who does that benefit, hmm?)

  • Customer Advocacy Manager (getting warmer; depends on who’s advocating for whom)

  • Chief Customer Officer (partial credit)

  • Other (specify title)

Would love to hear a bunch of answers. It would also be helpful if you mention whether your company is B2B or B2C (or both) and whether your revenue stream is recurring subscription or one-time purchase.

Please respond to this question on LinkedIn.